Audio-visual repairs, Perth

At Frank Prowse Hi-Fi in Perth, we sell industry award-winning and world-renowned Hi-Fi brands which are manufactured to provide exceptional sound quality and are created for your enjoyment.

However, as with anything, Hi-Fi systems aren’t immune to damage or unforeseen faults from incorrect installation, connectivity or natural wear and tear through years of enjoyment.

BEFORE BRINGING YOUR EQUIPMENT IN PLEASE RING

Please call the shop on 9386 8384 prior to bringing in your equipment. (We are open Tuesday-Saturday or leave a message Sunday & Monday and we will get back to you on Tuesday when we return)

We only service individual Hi-Fi components and speakers.

This will alleviate any frustration and inconvenience in case we are unable to accept your unit in for repair.

REPAIR CRITERIA

We repair most quality individual Hi-Fi component and speaker brands, however we do not service some particular brands due to difficulty in obtaining parts, circuit diagrams or repair information from suppliers.

Unfortunately, we DO NOT service all types of audio equipment, in addition not all audio equipment is cost-effective to repair and so receiving this information AHEAD OF TIME will provide a better indication of our ability to assist and if not, who we may have an alternative recommendation for servicing.

We will not repair all in one systems, portable Bluetooth speakers, TV soundbars, TV’s, headphones or Radiograms (Although we will always try and guide you to someone who may be able to assist)

SONOS elect not to service or repair their range of products – alternatively SONOS currently offer an exchange program for goods in warranty and a “trade-up” program for older equipment that has failed.

However you are required by Sonos, to deal direct with them on all servicing matters and regarding all trade up dealings. We would love to assist but not an option we are provided with.

Accepting a product in for repair is at our discretion and we reserve the right of refusal, we will of course always accept equipment we have sold that is being returned for warranty repair work.

TURN AROUND TIME

All Service departments currently have an exhaustive backlog of servicing demand.

This is largely due to several larger service departments in Perth, having closed due to owner retirement, so naturally the workload swings to those that remain.

This shortage has also opened up a series of Backyard Youtuber Repairers who are often not qualified to work on complex Hi-Fi equipment although they may inform you otherwise.

We have seen some staggeringly poor work on quality products over the years and sadly they will never again perform correctly, or as a result of poor quality workmanship damage other system components on reconnection.

We only use qualified repairers that we have dealt with for over 30 years.

Please be warned as you are playing with components connected to 240volts.

We are currently suggesting 12 weeks before a report may be available.

This will however vary and occasionally quick turnaround times may occur, but by the same token, parts delays or availability can also blow out time frames as well.

INSPECTION FEE

At the time of booking in, there is a deposit required of $100 on each item being bought in for service.

If we are able to repair the unit for under $350.00 we will proceed without further consultation.

If the repair is likely to cost in excess of $350.00, unless previously agreed, we will provide you with an estimate of the repair cost, at this time you can elect to accept and proceed and your deposit goes towards the overall cost.

If you elect to decline then the $100 becomes the inspection fee for determining what repairs were required.

We no longer repair projectors but are happy to guide you to the appropriate service agent.

CAN’T BE FIXED

Perhaps it’s simply time for an upgrade anyway?