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Frank Prowse Hi-Fi was established in 1990 by principal owners Frank & David Prowse. David has been working in the industry for 26 years and Frank has been working in this business almost since its inception in the UK. Their passion for both the hi-fi and home theatre industry has seen Frank Prowse Hi-Fi grow from strength to strength with the shop now four times its initial size since opening its doors in 1990.

Frank Prowse Hi-Fi offer a complete range of hi-fi, home theatre and home audio-visual solutions and aim to enhance and enrich the leisure time of all our customers by providing them with hi-fi and home theatre solutions that meet their exact requirements while surpassing all their expectations. You can also rest assured that at Frank Prowse Hi-Fi there is an immense wealth of knowledge at your disposal.

SO WHY CHOOSE FRANK PROWSE HI-FI?

1. Experience
Unlike most other stores with 'Young Guns' in their sales department the average age of our sales staff is 45 and the majority of their working life has been spent in the industry. With over 130 years of combined experience, the staff utilise this depth of knowledge and expertise to guarantee your total satisfaction with your purchase.

2. Choice
Over the years, brands arrive and depart from the marketplace with monotonous regularity. We take great pride and care in selecting the right product lines to offer to our clients as we offer customer satisfaction to ensure you, and your friends and family, will come back again and again.

3. Absence of Pressure
We have all experienced being pressured into making a decision and often regretted our purchase afterwards. At Frank Prowse Hi-Fi our staff are not paid on commission so there is no pressure for a quick decision - you will receive the same courtesy whether you are buying now or next month. We are eager to assist you in making the decision that is right for YOU or your family.

4. No Bias
Have you ever wondered why in some stores the person serving you is so keen to offer you a particular product? At Frank Prowse Hi-Fi we don't allow any of our staff to participate in supplier based sales incentive or awards programs. It is vital that the system you buy suits YOUR needs and your decision is not wrongly influenced in any way.

5. Service
It is our belief that the secret to our success is SERVICE, SERVICE, SERVICE and more SERVICE. We are also the only business in our industry to have been granted membership to the Quality Business Institute and not only do we meet their many stringent standards we also abide by the Members Code:

• To promote ethical business practices at all times.
• To uphold all applicable laws and government regulations.
• To display Integrity in all our business dealings.
• To strive for continued Quality improvement through good business practices.
• To promote and deliver Service in all our dealings with the public and community at large.
• To promote the professionalism and growth of all member businesses.
• To refrain from any activities and practices that detract from the three cornerstones of the institute.
• Quality, Service and Integrity.

Please feel free to contact us for a copy of the QBI customer benefits letter, as it concisely outlines our commitment and promise to you.

6. Expertise
All products we recommend are of the highest standard to ensure reliability, longevity and exceptional sound and visual qualities. We all take great pride and passion in our work and promise that each installation will sound and operate to the best of its capabilities.

AWARDS:

• NAD National Dealer of the Year 1995, 1996, 1997, 1998, 1999 and 2000.
• NAD Hall of Fame 2001 (the first time the award has been presented to any NAD dealer).
• DENON West Australian Dealer of the Year 1998, 1999, 2000, 2001 and 2002.
• Meridian National Dealer of the Year 2000.
• Quality Business Institute Customer Service Award 2000.
• Founding Member CEDIA Australia (Custom Electronics Design and Installation Association) 1995.